Ikran Ahmed

About Ikran Ahmed

I’m a recent Computer Science graduate from Georgia State University with a strong interest in data and supply chain analytics. I like working with data to find patterns, answer questions, and support better business decisions.I’ve gained hands-on experience through a Data Analyst Externship with Beats by Dre and as a Supply Chain Learner with Merit America. In these roles, I used Excel, Google Sheets, SQL, and Tableau to clean data, analyze trends, and create clear reports for non-technical audiences.I enjoy solving problems, learning new tools, and turning messy data into something useful. I work well independently and in team settings, and I’m comfortable explaining my work to others.I’m currently seeking entry-level Data Analyst, Business Analyst, or Supply Chain Analyst roles where I can continue building my skills and make an impact

Experience

1. Customer Service Agent

   ResultsCX

   Oct 2025 — Present

   Utilize Salesforce to efficiently track, log, and update customer interactions and enrollment data, ensuring accuracy and timely follow-up- Handle sensitive customer information, docketing detailed notes and processing enrollment applications while maintaining compliance with privacy regulations- Collect, record, and analyze customer data in Salesforce to streamline workflows, resolve inquiries, and improve overall customer experience- Collaborate with internal teams to ensure seamless service delivery, monitoring and updating customer records to drive high levels of satisfaction and efficiency.

Education

• Georgia State University

  Bachelor of Science - BS, Computer Science

• Georgia Gwinnett College

  Bachelor of Science - BS, Information Technology Concentration in Software Development