Iknoor Kaur

VP - Solutions at Fundamento | Chevening Scholar | ex-BBC | e4m #30Under30 (2021)

Role: Vice President - Solutions at Fundamento
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Iknoor Kaur

Journalism to advocacy to tech - my journey\'s not conventional and neither is the way I…

Experience

Vice President - Solutions
Fundamento
Mar 2022 — Present · New Delhi, IN
Helping companies increase revenue by delivering unmatched frontline success

Education

Symbiosis Centre for Media & Communication (SCMC)
Bachelors
2010 — 2013
Sherwood College
ISC
2000 — 2010
Cardiff University / Prifysgol Caerdydd
Master of Arts - MA
2018 — 2019

Contact information

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Work email
•••••@fundamento.ai
Personal email
•••••@•••••.com
Direct dial
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Current company

Fundamento

Software Development · 64 employees · Founded 2020 · San Francisco, California, United States

Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost. Our clients benefit from: - Up to 60% cost reduction in just 12 months - Unprecedented improvement in sales funnel optimization - Remarkable decrease in AHT ⁠- Unwavering focus on CSAT and CX How? Our virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Our system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle: - Customer service - Lead qualification - Funnel management - Collections - Data Validation

fundamento.ai

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About Iknoor Kaur

Experience

Vice President - Solutions

Education

Symbiosis Centre for Media & Communication (SCMC)

Sherwood College

Cardiff University / Prifysgol Caerdydd

Find verified contacts for anyone on LinkedIn