Ikhlaas S.
Contact Center Sme (Voca Cic Conversational Interaction Center) @AudioCodes
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WORK HISTORY
Contact Center Sme (Voca Cic Conversational Interaction Center) @AudioCodes
Atlanta, GA, US
Delivering subject matter expertise for Voca CIC, AudioCodes’ Azure-based CCaaS platform, while leveraging AudioCodes’ heritage in SBCs, voice architecture, and enterprise call routing. Drive enterprise adoption through technical pre-sales, solution architecture, and delivery enablement, working with sales, product, and engineering teams. Specialize in Conversational AI, intelligent IVR, omnichannel engagement, and CRM/UC integrations (Microsoft Teams, Dynamics 365, Salesforce, ServiceNow) to help organizations modernize customer engagement and accelerate digital transformation.
SKILLS
ABOUT IKHLAAS S.
Transformational CX and Contact Center Architect with 20+ years delivering cloud-first…
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