Ikechukwu Christopher
Customer Adviser (Legal Services) @Co-op
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WORK HISTORY
Customer Adviser (Legal Services) @Co-op
Sheffield, GB
Serve as the focal point for the Probate Advisory department, handling all legal enquiries from clients relating to the estate administration of a deceased person- Professionally managing customer interactions via email, telephone conversations, exhibiting empathy, analysing client’s situation, and providing tailor made solutions in resolving client enquiries- Recording client information and discussion logs correctly in case file and storing properly within business database- Promoting the company’s offerings to potential clients, driving awareness, and influencing service usage to generate company revenue- Effectively managing client meetings with company probate consultants, scheduling via preferred channel and ensuring meeting confirmations are received by all parties- Undertaking and participating in learning and development sessions to broaden expertise on the job- Achieving individual and team sales targets in accordance with annual projected revenue plan for the business- Managing own workload and completing all administrative duties assigned by senior management team.
EDUCATION
Federal University of Abeokuta
Bachelor's degree, Water Resources Management
Fanshawe College
Postgraduate Degree, Project Management
Sheffield Hallam University
Master of Science - MS, International Marketing
ABOUT IKECHUKWU CHRISTOPHER
I am a results-oriented professional who is well-organized, able to work alone or with a team, and who is always creative in finding solutions to challenges that affect businesses and ensuring customer happiness. With more than 10 years of professional experience in marketing, wholesaling, logistics, and currently legal services, I can adapt to any business need with a proven track record of success. I have good business acumen, excellent administrative and IT abilities, and I am skilled at maintaining client relationships, simplifying difficult business problems, selling products and services to influence client decision and generate revenue for any employer.
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