Ike Ogamba

Senior Customer Success Manager @Dropbox

Roseville, CA, US
MOBILE NUMBERS
+14•••••••36

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WORK HISTORY

Jun 2021 — Present

Senior Customer Success Manager @Dropbox

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San Francisco, CA, US

Spearheaded client implementations and strategic growth operations for Enterprise accounts that purchased Dropbox\'s e-signature API and link sharing software- Achieved 120% of renewal quota for 2022, resulting in $3M in revenue- Spearheaded cross-functional Outreach project, resulting in a 30% reduction in customer churn- Accomplished a 20% increase in upsell opportunities by implementing a new EBR strategy

EDUCATION

N/A

Evergreen Valley College

Associate of Science - AS, Kinesiology and Exercise Science

SKILLS

PowerpointMicrosoft ExcelTrainingCustomer SatisfactionOutlookAdministrative AssistantsData ManagementTeamworkSales OperationsCustomer ServiceData EntryProgram ManagementCustomer Service OperationsEvent PlanningGovernmentLeadershipPolicy AnalysisSprinklrManagementInventory ManagementAccount ManagementData AnalysisResearchMicrosoft WordLinuxTeam LeadershipSalesforce.com AdministrationAnalysisCommunity OutreachTechnical SupportMicrosoft OfficeTroubleshootingTime ManagementSocial Media SupportAdministrationCall CentersPublic PolicyCustomer ExperienceCustomer Relationship Management (Crm)

ABOUT IKE OGAMBA

I\'m your go-to expert for end-to-end support of complex SaaS products and services. I use that expertise to oversee strategic partnerships, foster collaborative alignment across departments, and contribute towards the expansion of our business. I\'ve exceeded annual revenue targets, expanded customer adoption rates, and optimized sales strategies to increase retention. I\'m excited about bringing my talents to a dynamic startup or pre-IPO company to help them reach their mission.

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