Ijaz Bukhari

Lead IT Infrastructure Project Engineer Project Manager @Habitat for Humanity International

Atlanta, GA, US

Meet SLAs and maintain KBs for the Help Desk and upload them to Jira/Confluence, and SharePoint.• Develop & implement new processes, document them, and address access/permissions issues in AD.• Collaborate with cross-functional teams and vendors as needed.• Monitor IT systems using tools like Remote Desktop Connection, Teams Viewer, and Bomgar.• Create & assign tasks in Jira and Smartsheet within the team.• Manage the lifecycle of IT devices using USU Asset Management tool, ensuring accurate inventory records & improved asset visibility for optimized utilization.• Develop & maintain a centralized repository for vendor contracts within USU, facilitating effective contract management and compliance monitoring.• Utilize USU to monitor software licenses, ensuring compliance with vendor agreements & optimizing license utilization to reduce costs.• Conduct quarterly audits of assets and licenses for compliance & inventory management.• Assign licenses for all supported applications and ensure that users are added to the appropriate application groups in Okta. As an Office 365 admin, I also manage the assignment of E3/E5 licenses.• Oversee Endpoint Manager and Azure AD, handling user management and escalated incidents in ServiceNow.Project Manager:• Managed the Windows 11 project, shipping 1,059 Lenovo devices to employees and coordinating the return of old Dell devices.• Utilized Microsoft Endpoint Manager/Intune to create departmental groups for device management and push updates.• Assisted users with Intune connectivity to ensure devices received updates.• Created 20 Dynamic Distribution Groups in PowerShell for streamlined communication using office attributes.• Established 48 new Business Unit Dynamic Distribution Groups in Exchange for enhanced message sharing using custom attributes.• Migrated 679 on-premises security groups and 165 distribution groups to the cloud.• Led the implementation of Zoom for VIPs.• Conducted demos for white gloves.

Osbourn Park High School

High School Diploma

Kennesaw State University

Master's degree, Information Technology

Georgia Gwinnett College

Bachelor's degree, Information Technology

Lumpkin County High School

High School diploma

Kennesaw State University

MSIT