Ijaspid Kenna
Application Administrator @Shiro Technologies LLC
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WORK HISTORY
Application Administrator @Shiro Technologies LLC
Addison, TX, US
Supported multiple internal business applications (including Jira, Microsoft Power Platform, and MS Office), handling day-to-day user issues, access requests, and configuration updates while escalating complex problems when needed. • Performed routine system checks and basic monitoring to catch issues early, helping reduce recurring incidents and improving overall application stability. • Assisted with application upgrades and patching efforts across environments, validating functionality postdeployment and documenting lessons learned to improve future rollouts. • Tracked and documented support tickets, resolution steps, and common fixes, contributing to clearer runbooks and faster response times for the team. • Provided practical guidance and informal training to end users on core application features, improving adoption and reducing repeat support requests.
EDUCATION
Temple University
Bachelor of Business Administration - BBA, Management Information Systems
SKILLS
ABOUT IJASPID KENNA
Detail oriented Applications Administrator with experience supporting enterprise business applications, resolving user issues, and maintaining system stability across cross-functional environments. Background includes hands-on application support, access management, upgrades, documentation, and end user training. Prior experience in data operations, CRM implementation, and process automation, with a strong foundation in SQL, data validation, and workflow optimization. Known for clear communication with business stakeholders, practical problem-solving, and improving operational efficiency through structured support and automation initiatives.
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