Ihsan Jabarullah
Business Analyst - Global Command Centre - AGI Data S-Ops
- Role
- Business Analyst at Amazon
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ihsan Jabarullah
Results-driven Business Analyst and Support Engineer with + years at Amazon, specializing in transforming operational challenges into scalable solutions through automation, data analytics, and cross-functional collaboration.What I Do: I bridge the gap between business needs and technical solutions, leveraging AI, AWS services, and data-driven insights to drive measurable impact. My work spans incident management, process optimization, and building automation tools that enhance operational efficiency and system reliability.Recent Impact: 🤖 Developed AI-powered chatbot reducing support tickets by 30% while enabling 24/7 self-service for 85+ users Automated reporting workflows, cutting manual effort by 92%(6 hours to 0.5 hours weekly). Achieved 0 high-severity page misses in 2025 through proactive monitoring systems. Improved Mean Time to Resolve (MTTR) by 40% through systematic process optimization. Led 256 incident resolutions with 0.95-day average resolution time.Core Expertise: • Business Analysis: Stakeholder management, requirements gathering, process improvement, KPI development, root cause analysis • Technical Skills: AWS (Lambda, DynamoDB, S3), Python, Java, SQL, ETL optimization, REST APIs • Operational Excellence: Incident management, ITIL practices, automation & AI solutions, quality assurance • Tools: JIRA, Confluence, ServiceNow, SharePoint, QuickSight.Career Highlights: 7+ years progressive experience at Amazon across ML Data Operations, Real-Time Analytics, and Business Analysis Led team of 36 associates as Calibration SPOC for ASR projects at India level Designed AWS Transcribe feature saving 1.5 FTE through automation Six Sigma Yellow Belt certified Multiple Star Performer awards and recognition for exceptional contributionsWhat Drives Me: I\'m passionate about leveraging technology to solve complex business problems and improve operational efficiency. Currently focused on expanding my expertise in system deployment, distributed systems, and web application development to advance into Support Engineering roles.Let\'s Connect: I\'m always interested in discussing operational excellence, automation strategies, business intelligence, and how data analytics can drive better decision-making. Open to opportunities in Business Analysis, Support Engineering, and Technical Business Analyst roles.
Experience
Business Analyst
Dec 2024 — Present
Education
St. Mary's Anglo Indian Higher Secondary School
High School, Computer Science
2012 — 2014
Jerusalem College of Engineering
Bachelor's degree, Electronics and instrumentation
2014 — 2018
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