Ihor Brodskyi
Customer Service Advisor @Santander UK
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WORK HISTORY
Customer Service Advisor @Santander UK
Glasgow, GB
Managed personal risk performance effectively, demonstrating a strong awareness of potential risks and implementing measures to mitigate them.• Possess a comprehensive understanding of company products, procedures, and relevant regulatory requirements, ensuring adherence to industry standards.• Utilized excellent verbal and non-verbal communication skills to engage with customers, addressing inquiries and concerns with professionalism and empathy.• Demonstrated familiarity with Santander\'s processes and policies, facilitating seamless service delivery and compliance.• Leveraged complaints handling experience to efficiently resolve customer issues and ensure positive outcomes.• Maintained high concentration and attention to detail to deliver superior customer service.
EDUCATION
University of the West of Scotland
Bachelor of Arts - BA
ABOUT IHOR BRODSKYI
I am a Customer Service Advisor at Santander UK, where I manage personal risk performance and ensure adherence to industry standards and regulatory requirements. I am also pursuing a BA in Business & Finance at the University of the West of Scotland, where I have gained knowledge and skills in accounting, economics, and marketing. My core competencies include excellent verbal and non-verbal communication, complaints handling, and familiarity with Santander\'s processes and policies. In my current role, I engage with customers and address their inquiries and concerns with professionalism and empathy, leveraging my communication and interpersonal skills. I also collaborate with my colleagues and supervisors to facilitate seamless service delivery and compliance, contributing to the team\'s performance and customer satisfaction. In addition, I have volunteered at the Red Cross, where I provided assistance and support to refugees on the Ukrainian-Polish border, demonstrating compassion, resilience, and adaptability. I am motivated by the opportunity to make a positive impact on people\'s lives and to learn from diverse perspectives and experiences.
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