Ian Holohan
Customer Success Leader | Team Builder | EQ Superhero
- Role
- Head of Customer Success at Servosity
- Location
- New Paltz, NY, US
- LinkedIn followers
- 500 followers
Experience
Head of Customer Success
Mar 2024 — Present
Built and led a hybrid Partner Success/Engineering team, aligning technical support with business goals toelevate partner satisfaction and performance-Collaborated cross-functionally with Marketing to optimize partner messaging, lifecycle campaigns, and upsellstrategies that contributed to a 32% increase in MRR within 90 days-Partnered with Billing to streamline payment workflows and resolve friction points, improving invoice accuracyand reducing time-to-resolution-Leveraged AI tools to automate partner insights, flag churn risks, and personalize outreach—improvingoperational efficiency and retention forecasting.
Education
Nassau Community College
Associate's degree, History
2004 — 2007
University of Louisville
Bachelor's degree, Cultural Anthropology with a concentration in American Archeology
2007 — 2009
Skills
- Capacity Building
- Ngos
- Customer Relationship Management (Crm)
- Policy Analysis
- Sustainable Development
- International Development
- Community Outreach
- Community Development
- Volunteer Management
- Nonprofits
- Grassroots Organizing
- Human Rights
- Corporate Social Responsibility
- Public Policy
- Community Organizing
- Program Development
- Fundraising
- Grant Writing
- Event Planning
- Public Relations
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