Hemanth Sagar
MS in CS @UF || Ex-Uber (Lead Analyst) || Automation Specialist || Driving Operational Excellence and Innovation in Tech through Automation and GenAI
- Role
- Business Analyst at T. Rowe Price
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Hemanth Sagar
As a highly skilled professional with 5.5 years of experience across business analysis…
Experience
Business Analyst
Jul 2024 — Present · Baltimore, MD, US
Collaborated with cross-functional teams to gather and analyze business requirements, driving operational improvements that enhanced communication efficiency between departments by 20%- Automated end-of-day KPI reporting using Google Workspace automation tools, integrating ticket resolution metrics and workforce data, enabling timely insights and reducing manual tracking effort- Developed a real-time analytics dashboard using SQL and Excel to monitor service desk performance, including resolution rates and agent productivity, allowing for data-backed adjustments that improved operational response- Designed interactive visualizations to track client sentiment and categorize feedback trends, leading to a 20% boost in customer satisfaction.
Education
Bharatiya Vidya Bhavans Public School
Schooling
1999 — 2011
KL University
Bachelor of Technology - BTech
2013 — 2017
Narayana Junior College , Nallakunta
Intermediate
2011 — 2013
University of Florida
Master of Science - MS
2022 — 2024
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