Iha J.
Design Strategist @ Product Insight | Prev. @ BCG, L.E.K Consulting, MullenLowe | No immigration sponsorship required now or in the future
- Role
- Design Strategist at Product Insight, Inc
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Iha J.
Hi, I\'m Iha! My work is focused on cross-channel experience design – considering…
Experience
Design Strategist
Dec 2024 — Present · Boston, MA, US
Supported the launch of an AI-enabled package retrieval system rolled out in electric vehicles, reducing physical and cognitive effort for stakeholders by 67%. Conducted field research with stakeholders, created projection icons for the system, and identified in-vehicle service design opportunities to improve delivery operations.• Led design strategy for a global self-service platform, deployed across North America, EU5, and Japan. Developed an LLM-driven research plan, facilitated concept testing (including accessibility testing with wheelchair users), and conducted in-store interviews with associates. Synthesized findings with AI-powered insights to shape MVP system architecture and align physical/digital touchpoints with accessibility standards.• Contributed to the development of a robotic retrieval system and a digital configurator platform, supporting UI design to enable efficient fleet and operational management.
Education
Northeastern University
Bachelor of Science, Design & Business Administration
HEC Paris
Summer program
Pratt Institute
Summer program, Graphic Design
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