Ihab S.

About Ihab S.

I am a results-oriented professional with a strong track record in driving sales growth and delivering innovative technical solutions across the Caribbean, South America, USA, and Canada. By aligning solutions with client needs and leveraging technical expertise, I consistently exceed targets and have played a key role in expanding market share, notably boosting Canadian sales from minimal to 70%. I specialize in managing complex projects, from project planning to seamless execution, and have extensive experience in guiding Tier 1 operators through challenges in the telecommunications industry. With expertise in network design, optimization, and custom solution delivery, I focus on driving client satisfaction while enhancing system performance and operational efficiency. My collaborative approach ensures effective communication across teams, leading to successful, long-term partnerships.

Experience

1. Technical and Sales Account Manager

   Forsk

   Jan 2014 — Present · Chicago, IL, US

   Spearheaded sales growth in the Caribbean, South America, USA, and Canada, consistently exceeding targets by aligning solutions with client needs.• Played a pivotal role in boosting Canadian sales from a minimal market share to 70%, overcoming intense competition by leveraging technical expertise and strategic sales initiatives.• Successfully led end-to-end project delivery by setting up cross-functional teams, defining project timelines, and coordinating tasks to meet deadlines. Ensured seamless communication with stakeholders and customers, addressing challenges proactively and delivering tailored solutions.• Directed the transition from a legacy tool to a cutting-edge platform, overseeing strategic planning, risk mitigation, and execution. Partnered with technical teams and customers to ensure a seamless transition, enhanced system performance, and timely project delivery.• Provided innovative and scalable technical solutions to Tier 1 operators, addressing complex challenges in the telecommunications industry and enhancing network reliability and performance.• Delivered expert guidance to Tier 1 operators, collaborating closely with stakeholders to troubleshoot issues, optimize systems, and implement solutions tailored to meet operational and business objectives.• Managed complex projects, including feature requests and custom developments, from concept to delivery, ensuring client satisfaction and successful implementation.• Conducted product demonstrations and technical training sessions for clients, enhancing understanding and usage of advanced planning tools.• Acted as the key intermediary between clients and the development team, ensuring timely and precise execution of custom solutions.

Education

• University of Maryland

  Bachelor of Science (BS), Electrical and Electronics Engineering

  1996 — 1998

• Stratford University

  Master's degree, Telecommunications Engineering

  2002 — 2003