Ivan Gromov
Director, Global Technical Support
- Role
- Director, Global Technical Support at Degreed
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ivan Gromov
I am instrumental in establishing our Global Tier 2 Support team and its structure. Additionally, I’m responsible for ensuring our Tier 2 Support team is providing industry leading service by creating and maintaining various KPI metrics, as well as establishing strong collaboration between Support, Engineering, and other internal departments.
Experience
Director, Global Technical Support
Aug 2024 — Present
Education
Art Institute of Colorado
Bachelor’s Degree, Website Design & Development
2008 — 2012
Skills
- Web Design
- Web Development
- Web Services
- Internet
- Web Applications
- Mobile Applications
- Applications
- Jquery
- Jquery UI
- Jquery Mobile
- Html 5
- User Experience
- Xhtml
- Front-End
- Adobe Illustrator
- Adobe Acrobat
- Adobe Bridge
- Adobe Creative Cloud
- Customer Service
- Graphic Design
- Sales
- Html5
- Management
- Social Media
- Adobe Photoshop
- Social Media Marketing
- Advertising
- Adobe Creative Suite
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