Igor Rapoport
Senior Director of Global Enablement, Enterprise Operations @TransUnion
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WORK HISTORY
Senior Director of Global Enablement, Enterprise Operations @TransUnion
Toronto, ON, CA
Led the delivery of digital contact center transformation and global CRM implementation at TransUnion.• Streamlined operations and enhanced efficiency across all contact centers globally.• Successfully delivered new technology solutions to drive business growth and improve customer experience.
EDUCATION
Quantic School of Business and Technology
Executive MBA
York University
Bachelor of Arts (B.A.), Business Economics
SKILLS
ABOUT IGOR RAPOPORT
Dynamic senior operations leader with over 20 years’ experience driving global digital transformations, contact centre modernization, and process automation across APAC, EMEA, and the Americas. Expert at translating strategic vision into scalable solutions. Skilled in leading agile, cross-functional teams, negotiating high-value vendor partnerships, and establishing robust governance to ensure regulatory compliance and continuous performance improvement. Passionate about building customer-centric cultures and empowering teams to exceed ambitious business objectives.
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