Igor Pires Lopes

Customer Support Specialist @Trueblue

Client consulting for French, Spanish, and Portuguese customers. I respond to needs within the expected time (SLA) using platforms such as SysAid and JIRA. I support customers accurately and efficiently. I always check the documentation and create short guides (using Confluence) when needed. Specialized in the world of Pharma Events, I provide support on the management of ministerial procedures and paperwork required by the Italian Drug Agency (AIFA) for all CME and non-CME educational events through the Aidea Events/ Blue Events platforms. I analyze and verify the compliance of sponsorships implemented by the customer according to internal policies, the company\'s code of ethics, and other deontological provisions of the Associations (Code of Deontology of Farmindustria and from the EFPIA Code). I provide customer support in the approval, closing, and archiving (Transparency Management) steps of activities as a Customer Support Specialist.