Igor Lakus
Head of Program Management Nexus & Special Projects @Sika
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WORK HISTORY
Head of Program Management Nexus & Special Projects @Sika
Mannheim, DE
Lead for the comprehensive implementation of the new EU Construction Products Regulations (CPR) at Sika (including digital product passport, ESPR etc; coordination of cross-functional activities to ensure compliance with sustainibility, product performance and transparency obligations), in addition cross-divisional special projects as strategic project manager and lead in Global Operations & EHSQ (Implementation of safety data sheets (SDS) in SAP-EDMS in all EU /EEA countries, global coordination and steering on reduction of banned/hazardous substances - member of (extended) Sika Substance Risk Management Steering Team), reporting line to Head Global Operations and EHSQ at Sika and steering committee of program NEXUS (Sika board member)
EDUCATION
ESMT Berlin
Leadership Excellence Program, European school of management and technology, General management
HHL Leipzig Graduate School of Management
Executive Management Program, HHL University, Negotiation Management
Training and further education
agile project management (SCRUM, Design Thinking,...), HRS Leadership Development Program
Universität Trier
Degree in Geography (equiv. to 1st class degree), Economic and Tourism Geography, University of Trier
University of Zagreb / Sveučilište u Zagrebu
Language certificate, Slavic Philology (Croatian)
Training and further education as Management Consultant
organisational development, project/conflict mgmt, CRM, systemic advisory competence, coaching
COPC, registered coordinator training program
Registered Coordinator Training Program, Vendor Management (COPC-2000 VMO Standard), Contact Center Excellence
SKILLS
ABOUT IGOR LAKUS
With over 25 years of professional experience, including 20 years in management, I deliver business and service transformation, operational excellence, and customer-centric strategies across complex, international environments. I empower teams, implement technology-driven process improvements, and drive results at the C-level and executive decision-making level.I specialize in customer management, CRM, BPO, process modeling, and business model design, with a proven track record of consistently exceeding targets and successfully leading initiatives as external consultant, project manager, and line manager.My experience spans multiple industries, including telecommunications, IT, energy & utilities, financial services, e-commerce, travel & transportation, and chemical/construction, managing both large-scale programs and dynamic, agile projects. I excel in organizational development, change management, process reengineering, digital transformation, operational carve-outs, and business process integration.I am passionate about defining and executing strategic business, customer service, and customer experience initiatives, optimizing operations, implementing scalable solutions, and aligning teams to deliver measurable outcomes and sustainable growth. My focus is on driving business value while fostering resilient, high-performing teams.
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