Igor K.

About Igor K.

Automotive Innovation Leader | Luxury & High-Performance Vehicle Specialist | Global After-Sales & R&D ExpertInventive mindset with a strong foundation in innovation and cross-functional leadership.With over 20 years of experience in the luxury and high-performance automotive sector, I bring a unique blend of technical expertise and strategic leadership across product development, prototype validation, after-sales operations, and warranty systems. I specialize in aligning engineering innovation with business objectives to elevate customer satisfaction, streamline field operations, and drive service excellence.Known for thriving in dynamic, multicultural environments, I lead with a systematic approach, deep technical insight, and a focus on delivering measurable results.Industry Expertise & LeadershipFull-spectrum automotive lifecycle experience from development and validation to after-sales and warranty support* Led field operations in one of the largest Northeast U.S. markets, improving dealer performance and service KPIs* Extensive work in retail process optimization, CRM integration, and dealer SOP enhancement* Proven ability to lead cross-functional teams across the U.S, Germany, and Italy with strong intercultural communication skillsTechnical SpecializationsOEM ExperienceFerrari S.p.A, BMW AG, Mercedes-Benz AGSystems ExpertiseMechanical, electrical, and kinematic systemsKey Technologies* AdBlue/SCR diesel emission systems* High-voltage hybrid systems* Telematics & infotainment platforms: NTG6, NTG7, Civic, MB.OSDiagnostic & Development Tools* ETAS INCA, DiagRA, Axon, Wintax, CANalyzer* EOBD2, D2B/MOST* NVH diagnostics with PicoLog and PicoScopeSupplier PlatformsAlpine, MELCO, Panasonic, Harman Becker, BoschCertifications & Connected Car Expertise* Certified Centralized Diagnostic Technician (CDT) – Mercedes-Benz USA* Connected vehicle system integration with MIC cloud solutions* Hands-on experience with Mercedes-Benz Operating System (MB.OS)

Experience

1. Manager of the Engineering Services Pts Team Body (Biw), Chassis, and Entertainment

   Mercedes-Benz USA

   Nov 2025 — Present · Jacksonville, FL, US

   I lead Body, Chassis, and Entertainment engineering within PTS Engineering Services, managing a team of 10 engineers and technical case managers delivering technical support across a broad range of vehicle systems, engineering topics, and global market needs.In this role, I set strategic direction for engineering support aligned with regional and global priorities, ensuring scalable, high‑quality solutions that address evolving market, customer, and product requirements. I combine strong people leadership with deep technical oversight, focusing on capability development, resource strategy, and cross‑functional alignment across engineering, product, and market organizations.Innovation is a core pillar of my leadership approach. As a patent holder, I actively promote forward‑thinking engineering practices, creative problem‑solving, and continuous improvement, embedding an innovation mindset into both technical execution and team culture. I work closely with stakeholders to translate complex technical challenges into practical, value‑driven engineering outcomes.My responsibilities include organizational leadership, technical governance, portfolio prioritization, and the development of sustainable support models that balance operational excellence with long‑term innovation.Leadership & Technical Focus Areas:Engineering strategy, people leadership, innovation & intellectual property, body engineering, chassis systems, infotainment & entertainment systems, market support, cross‑functional collaboration, scalable engineering services.

Education

• Lincoln Technical Institute

  Automotive Technology

  2000 — 2001

• University of Phoenix in Jersey City

  BS/BM, Global Business Management

  2005 — 2011