Ignatius Sevilla

About Ignatius Sevilla

I am a customer-service oriented program director with 20 years of project management experience in a technology company. As a project executive for the IBM Global Delivery Center for 5 years, I was responsible for supporting the customer business outcomes and the IBM Global Delivery leaders in various geographies. I managed programs and helped operationalize global delivery strategies to drive growth and improvements in the delivery center. I built and remotely managed several project teams in different work locations, driving extended and virtual teams. Globally recognized by IBM as a people manager champion, I grew my team from 400 to resources over 2 years. I have been invited as a resource speaker for global meetings on various people management topics. I have strong people development and influencing skills. My passion is coaching individuals and motivating them to work together towards the team goals.On top of the technical planning and execution of first-in-country technology projects, I helped drive the operational cadence of various businesses and functions to define, measure, and track key strategic and operational initiatives. I have built both business and operational plans. I have the ability to multitask on several projects and drive the execution of each project to success. Consistently recognized for excellent customer support, my team continuously exceeded service level and business targets. A scrum master certified (SMC) project manager seeking an opportunity to lead a project or operations team. I have experience working with both internal resources and third parties/vendors for the flawless execution of projects. I am involved in all aspects of program management such as business analysis, problem solving, cross functional team management, consensus building and people development I enjoy mentoring individuals that will lead them to successfully grow their careers. Aside from managing internal project resources, I managed the performance of external parties such as vendors and subcontractors.Be it as an information technology manager delivering a service or implementing a solution, I go out of my way to provide excellent customer service. I was responsible for managing relationships with all stakeholders and third parties. I am effective at building relationships, collaborating and influencing others. I have experience working with senior executives in various geographies and functions. I believe that happy satisfied customers will lead to a long, lasting relationship and the corresponding business results.

Experience

1. Customer Service

   Los Angeles Dodgers

   May 2021 — Present · Los Angeles, CA, US

   Provided excellent customer services support and create a positive, safe and memorable guest experience during over 270 home and playoff games of the Los Angeles Dodgers. After a few games where I was assigned to different locations around the stadium, I was immediately given more responsibility as an usher director and assigned to the club and suite levels.

Education

• Ateneo de Manila University

  Bachelor of Science, Management Engineering

• Ateneo de Manila University

  Bachelor of Arts, Economics