Iftikar Hazarika
Associate Vice President - Customer Success | B2B SaaS | FMCG Tech Consultancy | Digital Transformation | CS Team Building | Product Management | Enterprise Project Management & Delivery | Internal Operations
- Role
- Associate Vice President Customer Success at Bizom
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Iftikar Hazarika
ZERO to ONE - Over the past decade I’ve been part of the early growth stories working as a partner to CPG Brands and wearing multiple hats across Customer Success, Account Management, Support, Internal Ops and Product Management. From handling tech / call support and internal operations in the early days to leading the enterprise Customer Success Charter I’ve been deeply involved in building scalable teams, nurturing team members achieve their potential, set up systems and client relationships from the ground up.Scale & OwnershipI’ve built and led the Enterprise Customer Success & Support team from scratch—growing it into a 5-tier function and hiring over 100 people through interviews. I led the first 10 enterprise implementations on the ground taking them from zero to fully scaled rollouts and helping grow the business. To achieve this I have built and led a 5 level 35-member team with end-to-end ownership of delivery, support and client success. Nurturing the right talent has always been my lookout for long term perspective with people from my team growing and spread across all functions.Enterprise Client EngagementI’ve worked closely with Business and IT leadership and senior stakeholders across top Indian and international brands like Haldiram\'s, Emami, Tolaram, Too Yumm, Everest Spices, Bisleri, Jockey, Enamor, Dollar, and Donear—managing their end-to-end onboarding and scaling journeys across SFA, DMS and ERP platforms. Balancing business acumen with product knowledge has been at the core of my delivery style.Cross-Functional CollaborationIn high-pressure moments I’ve taken on Product Management responsibilities and my team has taken up responsibilities of User Acceptance Testings working closely with developers to push critical feature rollouts and resolve blockers. I’ve thrived in ambiguity and fast-moving environments where building from scratch is the norm. I look to bring my experience energy and execution strength to a new challenge and excited to contribute to a mission-driven team solving meaningful problems.
Experience
Associate Vice President Customer Success
Jan 2026 — Present · Gurugram, IN
Education
Dibrugarh University Institute Of Engineering And Technology
Bachelor of Technology (B.Tech.), Mechanical Engineering
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.