Iffat Syed
\"Account Manager | Comcast Voice Process at First Source Solution Limited | Customer Service & Account Management Specialist.\"
- Role
- Sr Customer Service Associate at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Iffat Syed
I am an experienced Account Management professional currently working with First Source…
Experience
Sr Customer Service Associate
Dec 2024 — Present · Maharashtra, IN
Current Role: Account Manager – Comcast Voice ProcessCompany: First Source Solution LimitedIn my current role as an Account Manager with First Source Solution Limited, I work within the Comcast Voice Process, focusing on delivering outstanding customer service and managing client accounts.My key responsibilities include:Managing customer accounts for Comcast, ensuring all inquiries and issues are resolved promptly.Building strong relationships with clients to ensure high levels of satisfaction and loyalty.Collaborating with internal teams to provide seamless support across billing, service delivery, and technical needs.Identifying opportunities to upsell services, enhancing the overall customer experience.Meeting performance metrics for customer satisfaction, problem resolution, and account retention.I am committed to delivering excellent service and fostering strong relationships with each client, while consistently exceeding performance goals.
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