Ife James
Customer Success Manager @Riskonnect, Inc.
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WORK HISTORY
Customer Success Manager @Riskonnect, Inc.
Assesses and coordinates all case activities with member portfolios to evaluate the medical needs of patients Collaborates with the Sales Team to generate new business deals, which drive retention and growth metrics Creates training requests that result in 4.5./5 survey reports and boosts revenue within 8 months to 25%+ Delivers solutions within budgetary constraints and surpassed project timelines, decreasing financial risks Works closely with product adoption specialists to enhance features and requirements within the PM dept Develops and nurtures relationships beyond contractual obligations, aligning priorities for lead businesses Leads program integrations for strategic plans that ensure successful cross-platform projects simultaneously Reduces operational costs by 15% in 6 months, saving the firm over $4M and improved overall performance Produces key deliverables in 100+ implementations on the Salesforce platform including configuration stats
EDUCATION
University of Texas at Tyler
Master of Business Administration - MBA, Computer and Information Sciences and Support Services
Texas A&M University-Kingsville
Bachelor of Science, Biomedical Sciences
The University of Texas Medical Branch
Categorical Certificate, Clinical Laboratory Science/Medical Technology/Technologist
ABOUT IFE JAMES
Versatile Customer Success Manager and Senior Healthcare Analyst with over 5 years of…
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