Ifedapo Ogunkile
Business Analyst @Amazon
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WORK HISTORY
Business Analyst @Amazon
GB
Led the development and implementation of an AI-powered queuing system, improving customer satisfaction rates by 15% and reducing wait times by 20%- Designed and optimized logistics workflows, resulting in a 10% reduction in operational costs- Conducted requirements analysis and collaborated with cross-functional teams to ensure solutions aligned with business objectives- Created comprehensive business process models and data flow diagrams to identify bottlenecks and areas for improvement- Delivered UAT and post-implementation support, ensuring project success and smooth system adoption.Key Achievements- Drove a 12% improvement in logistics efficiency through process reengineering- Successfully integrated cloud-based ERP systems, streamlining operations across multiple regions.
EDUCATION
University of the West of Scotland
MSc, Project Management
Olabisi onabanjo university
Bsc, Computer Engineering Technology/Technician
ABOUT IFEDAPO OGUNKILE
A resilient and meticulous Business Analyst that is passionate about using data-driven…
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