Ifeanyi Odoh
XBOX | XGSIT@ Microsoft | TURN 10 Studios | IT Help Desk at Windermere
- Role
- IT Support Technician at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Ifeanyi Odoh
I\'m a software engineering enthusiast driven by a deep curiosity for building secure…
Experience
IT Support Technician
Aug 2025 — Present · Redmond, WA, US
Provided technical support to Xbox Game Studios by managing and resolving Jira support tickets across a wide range of IT issues.Diagnosed and resolved technical problems involving Azure services, Identity Access Management (IAM), Multi-Factor Authentication (MFA), and hardware.Managed the procurement process and inventory tracking for developer kits (devkits), YubiKeys, and other essential IT equipment.Developed and maintained IT documentation, how-to guides, and knowledge base articles to streamline internal processes.Collaborated with engineering, security, and operations teams to resolve escalated issues and support cross-functional projects.Ensured license compliance and assisted with renewal of Microsoft tenant licenses and service subscriptions.
Education
Green River College
Associate of Science - AS, Computer Science
Central Washington University
Bachelor of Science - BS , Computer Science, Cybersecurity
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