Idrus M.D.

Experience

1. Voice Engineer

   Cognizant

   Mar 2021 — Present

   Provided 24/7 support for Cisco IP Telephony across multiple clients. Managed and troubleshooted IP Telephony systems, including configuration and coordination. Configured and executed data backup and restore in Cisco Call Manager and Cisco Unity using SFTP. Adding instances to PLM and troubleshooting license registration issues. Reset admin and OS passwords on VMs using vSphere. Participated in daily status reports and incident management calls. Added users to CUCM (Call Manager) and configured voicemails in Unity Connection. Configured features in Cisco Unified Communication Manager and Call Manager Express. Assigned calling privileges using Partition and CSS based on client requirements. Conducted Bulk Administration (BAT) of IP Phones and users. Configured Cisco IP Phones and third-party SIP Phones. Proficient in call control protocols: MGCP, H323, SIP, and SCCP. Utilized monitoring tools like RTMT and various router debug/show commands. Managed path selection using LRG/SLRG, Route List, and Route Pattern. Configured Line Group, Hunt List, and Hunt Pilot. Set up Device Pool, Region, and Location. Created Phone Button Templates and Softkey Templates. Configured user features such as Speed Dial, Call Forwarding, Call Park, and BLF. Managed Route Pattern, Route List, and Hunt Lists. Configured Translation Patterns and SRST (Survivable Remote Site Telephony). Analyzed call routing issues using DNA (Dialed Number Analyzer). Integrated CUCM with Cisco Unity Connection (CUC). Configured and troubleshooted Cisco Jabber. Experienced with ticketing tools like BMC Remedy and ServiceNow. Coordinated with vendors (ATT, Cisco, Verizon) by creating cases. Installed and renewed certificates in CUCM. Conducted firmware updates for Cisco phones. Managed changes including Standard, Normal, and Emergency changes. Managed phone numbers in Microsoft Teams Phone System, including adding and removing numbers. Configured E911 locations in Microsoft Teams Admin Center.

Education

• Narayana Junior College

  High School Diploma, MPC

• Malla Reddy College of Engineering & Technology

  Bachelor of Technology, Computer Engineering

• Oxford Grammar High School

  High School Diploma