Idalis Silva
Patient Outreach Coordinator Shields Health Solutions
- Role
- Patient Outreach Coordinator at Shields Health Solutions
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Idalis Silva
Experienced Network Manager with a demonstrated history of working in the hospital & …
Experience
Patient Outreach Coordinator
Oct 2021 — Present
Communicate with patient over the phone and provide them the compelling reason why the care model is the best.• Coordinated internal reviews on denial claims to ensure full compliance with corrections and regulatory requirements.• Advised and collaborated Care Liason team in ensuring members had full access to pharmacy plan benefits.• Demonstrated strong track record of outreach quality and productivity.• Review of workflow materials as needed • Coordinate with clinical care team for patient care needs.• Training and cross-training of new hires.• Collaboration in new pilot projects and programs.
Education
Lucy Ragsdale high school
Diploma
2007 — 2008
Winston-Salem State University
Bachelor of Science (B.S.)
2008 — 2014
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