Ichi Satoko Ichimura Llewellyn
Senior Program Manager Support System and Strategy @Fastly
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WORK HISTORY
Senior Program Manager Support System and Strategy @Fastly
London, GB
I work on initiatives that enhance how we support engineers worldwide and contribute to strategic improvements across the organization. Drawing on technical expertise and strategic thinking, I develop solutions, create systems and processes, and take ownership of key functional areas to help our support organization operate smoothly and effectively.
EDUCATION
日本大学 - Nihon University
Bachelor of Arts - BA
Middlesex University
BSc (Hons)
ABOUT ICHI SATOKO ICHIMURA LLEWELLYN
I specialise in building strong, scalable support teams and systems that drive customer success and business growth.With a deep background in support operations, self-service strategy, vendor management, and cross-functional leadership, I lead initiatives that bridge technical gaps, streamline workflows, and create high-impact customer experiences.I focus on building systems that don\'t just solve today’s problems but scale for tomorrow’s growth. Whether it’s launching a new support platform, leading product integrations, or architecting internal documentation frameworks, I bring structure, strategy, and execution together.I’m passionate about creating environments where support teams can thrive, customers can self-serve effectively, and businesses to see the real impact.
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