Ismael Cervantes
Business Systems Analyst, (Salesforce Administrator) at Candid
- Role
- Business Systems Analyst, (Salesforce Administrator) at Candid
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Ismael Cervantes
A bilingual, dependable, self-motivated, and goal-oriented administrative professional…
Experience
Business Systems Analyst, (Salesforce Administrator)
Aug 2021 — Present · Bellevue, WA, US
Provide administration, support, and development of Candid’s Salesforce, Marketing Cloud and Pardot systems.• Used Jira to manage and resolve over 20 tickets weekly that involve troubleshooting and feature requests.• Performed data cleanup of Marketing Cloud and Pardot reducing used storage by 50%.• Provide cross-training and documentation (Confluence Pages) to 4 team members and 7 departments.• Collaborate with stakeholders to prioritize requirements effectively based on business value, risks, and constraints.
Education
WOS, SLICE Program
Quality Assurance
2013 — 2013
NPower – Technology Service Corps Program (Cisco Network Academy IT Essentials)
Certificate
2011 — 2011
Queensborough Community College
Major: Mathematics and Science
2003 — 2013
SUNY ATTAIN Lab - ELMCOR
Microsoft Office Specialist
2013 — 2013
Bluewolf, Inc
Salesforce Administrator Training
2012 — 2012
Skills
- Os X
- Computer Repair
- A+ Certified
- Information Technology
- Windows 7
- Form Assembly
- Mac Os
- Firewalls
- Computer Hardware Troubleshooting
- Windows Server 2003
- Technical Support
- Eventbrite
- Computer Hardware
- Salesforce.com
- Constant Contact
- Active Directory
- Xp
- Windows Server
- Hardware
- Microsoft Exchange
- Public Speaking
- Networking
- Microsoft Excel
- Troubleshooting
- Computer Setup
- Microsoft Office
- Microsoft Office 2011
- Project Management
- Operating Systems
- Windows
- Remote Desktop
- Project Coordination
- Salesforce.com Administration
- Teamwork
- System Administration
- Vmware
- Customer Support
- Conga
- Printers
- Laptops
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