Ibukun Orefuja
System Analyst @Alberta Health Services
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WORK HISTORY
System Analyst @Alberta Health Services
Performing varieties of Network, Active Role Server, Identity Access Management, VPN and Remote Connections issues, analyzing and monitoring tasks.• 1st and 2nd line support - troubleshooting of IT related problems from in-house software tohardware, such as Mobile Devices, Laptops, PCs and Printers.• Diagnose basic IT problems in discussion with user, providing support, and forwards to the appropriate level of support if escalation is required.• Maintaining a high degree of customer service for all support queries and adhere to allservice management principles and knowledge articles.• Password resets for a wide range of applications relating to various user accounts.• Service desk support of computer hardware/software; asset management; process responsibility within Incident/Problem Management.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Post Graduate Diploma, Digital Media and IT / System Administration
Babcock University
Bachelor of Science (B.Sc.), Computer Information Systems
SKILLS
ABOUT IBUKUN OREFUJA
TECHNICAL COMPETENCIES • Client Operating Systems: Windows 11, 10, 8.1, 8, 7…
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