Ibukun Banjo

Quality Engineer @Signify

GA, US

Manage 100+ post-sales quality cases and 20–30 active daily tickets in SAP ERP (QM, CS, SD, MM, CRM/C4C) for the Cooper Lighting outdoor lighting portfolio, supporting agents and customers across multiple regions with replacements, testing, and warranty claims.• Partner with R&D, engineering, customer service, and vendor teams to perform root cause analysis, coordinate product testing, and drive corrective actions, reducing product failure rates by 16% and improving operational efficiency by 18%.• Conduct and observe product testing to validate field issues, analyze defect and performance data to identify trends, and provide insights that guided R&D-led design and material improvements.• Collaborate with global distribution centers and external suppliers to manage product returns, ensure testing accuracy, and maintain alignment with corporate quality and vendor compliance standards.

The University of Georgia

Bachelor of Science - BS