Ibro Bektic

About Ibro Bektic

I\'m an IT executive with 14+ years of experience transforming technology operations in healthcare and rehabilitation from the ground up. I don\'t just manage infrastructure. I build IT organizations that save millions, move fast, and actually support the people doing the work. At Powerback Rehabilitation, I\'m executing a full-scale technology modernization: replacing aging network infrastructure, standardizing hardware across hundreds of locations, consolidating communications onto a unified VoIP platform, and eliminating operational waste with $5M+ in documented savings across infrastructure, hardware, and telecom. Before that, at Encore Rehabilitation, I built an in-house IT function from scratch that replaced a fully outsourced model saving $1M+ annually, migrating users to Azure and O365 across 600+ locations, and cutting ticket resolution time from days to under 15 minutes. I lead with accountability, move with urgency, and build teams that earn trust. My leadership style is hands-on and results-focused I\'m just as comfortable presenting to the CEO as I am troubleshooting in the field. Core expertise: • Enterprise cloud migration Azure, O365, SharePoint, Intune • HIPAA compliance, cybersecurity, and risk management • Vendor strategy and contract negotiation ($500K–$3M+ in savings) • Hardware standardization and procurement at scale • Unified communications Zoom Phone, Google Workspace • IT team building, mentorship, and organizational design

Experience

1. Sr Director of Information Technology

   Powerback

   Nov 2023 — Present · US

   Leading enterprise IT strategy and operations for a national rehabilitation company, reporting directly to the CEO/CIO. Responsible for infrastructure, cybersecurity, vendor management, unified communications, hardware, and service delivery across hundreds of locations nationwide.Key Achievements:• Overhauled enterprise network infrastructure company-wide eliminating legacy VPN architecture, modernizing connectivity, and delivering $1.5M+ in annual ISP and equipment cost savings• Generated $3M+ in hardware savings by standardizing end-user devices from $1,495/unit legacy hardware to cost-efficient $450 Chromebooks across clinical and corporate locations• Renegotiated mobile data contracts for field staff, reducing annual cellular costs from $540K to $277.5K saving $420K+ per year• Deployed a unified VoIP communications platform across 600+ sites and 300+ users, consolidating legacy phone systems and saving $130K+ annually• Redesigned new location onboarding process cutting setup lead time from 5–6 weeks to 2–3 days (95% improvement) and eliminating per-site technician costs• Outsourced hardware procurement and logistics, reducing fulfillment from 2 weeks to 2 days and saving $220K+ annually in supply and overhead• Built a digital compliance reporting tool replacing manual paper processes automating manager reporting and eliminating printing overhead company-wide• Transformed IT service delivery from reactive escalations to proactive same-day support earning formal recognition from multiple senior executives

Education

• University of Phoenix

  Bachelor of Science in Management -BSM, Business Management

  2019 — 2020

• Brown Mackie College-Louisville

  Associate's degree, Criminal Justice and Corrections

  2011 — 2013

Skills

• Microsoft Excel
• Powerpoint
• Windows
• Software Installation
• Help Desk Support
• Customer Service
• Windows 7
• Computer Maintenance
• Printer Support
• Microsoft Office
• System Administration
• Technical Support
• Computer Hardware
• Service Desk
• Servers
• Networking
• Windows Xp
• Information Technology
• Troubleshooting
• Laptops
• Computer Repair
• Active Directory
• Windows Server
• Hardware
• Internet Explorer
• Operating Systems
• Computer Security