Ibrahim Koussa
Customer Solutions Architect @EXFO
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WORK HISTORY
Customer Solutions Architect @EXFO
CA
EDUCATION
Arts, Science and Technology university in Lebanon
Bachelor of Science (BS)
Arts, Science and Technology university in Lebanon
Master of Science (MS) - Accredited by European Engineering Program EUR-ACE
ABOUT IBRAHIM KOUSSA
Technical Team Leader with 10+ years of experience in telecommunications and IT industries, specialized in troubleshooting and leading technical investigation in systems, networks, applications and databases ensuring rapid resolution and minimal service disruption. Primary point of operational escalation for over 25 Mobile Network Operators across America, Europe, Middle East, and Africa, fostering strong client relationships and exceeding expectations. Skilled in Redhat Linux and Windows OS, Active Directory, Kubernetes, databases (MySQL, PostgreSQL, etc.), IP Networks, Hadoop Bigdata, virtualization, cloud technologies, in addition to technical leadership skills, and customer escalations handling.
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