Ibrahima Seck
Service Performance Teamleader @Momentum Services
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WORK HISTORY
Service Performance Teamleader @Momentum Services
At Momentum, I lead initiatives to measure, monitor, and elevate the performance of new cabin crew members.I play a central role in the recruit, train, retain journey: • I actively preselect and recruit new talent through tailored recruitment sessions. • I manage the onboard trainers (Buddies), ensuring new starters receive the right coaching and support. • I design and edit training materials, making learning relevant and engaging. • I assess, coach, and develop new cabin crew throughout their probationary period, ensuring only the best deliver the premium experience expected by our guests.With a solid foundation as a Purser and Line Trainer since 2014, I have trained over 400 London-based Eurostar crew members in customer service, sales, and safety-critical procedures. My leadership style is hands-on, people-focused, and driven by results.In parallel, my background includes significant marketing and communication experience, having worked as a Marketing Executive for Cisco Systems campaigns and as a Marketing & Sales Manager in the real estate sector. I also bring a creative edge as a Shillington Graphic Design graduate with skills in illustration, storyboarding, and design.I am driven by curiosity, storytelling, and continuous improvement. I am always looking to connect, inspire, and develop talents while crafting impactful customer journeys.
EDUCATION
Shillington Education
Diploma of Education, Graphic Design
Groupe ISM
Bachelor of Business Administration - BBA, strategic marketing and quality management,hospitality management
London School of Commerce, London, United Kingdom
Master's degree, International Business,
University of Wales, Cardiff
MBA, INTERNATIONAL BUSINESS
University of Wales
Master of Business Administration - MBA, International Business
Institut Superieur de Management-Dakar
Bachelor of Business Administration - BBA, strategic marketing and quality management,hospitality management
SKILLS
ABOUT IBRAHIMA SECK
I am a passionate and versatile profile with over 20 years of experience spanning sales…
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