Ibrahima Saho
Technical Support Specialist @Justanswer
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WORK HISTORY
Technical Support Specialist @Justanswer
Provide first and second line support to clients worldwide through various channels (chat, phone, email, video) in a friendly and professional manner using the JustAnswer platform. Deliver secure remote assistance controls (.Net URL and Java URL) for troubleshooting, maintenance, or support purposes.(Networking, applications, editing). Identify customers needs and recommend appropriate solutions and advise better practical use of thedevices. Ability to learn and adapt to new technologies and products. Dealing with a wide range of electronic devicessuch as TV’s, Android Devices, Home Cinema System, Laptops, desktops, Smartphones, etc. Additionallysupporting different operating systems: Windows, Mac, Linux, Android, iOS. Manage and resolve tickets according to SLA’s maintaining customers’ satisfaction.
EDUCATION
Netcom training - Birmingham (UK)
BTEC level 3 Diploma - Double Distinction, IT
INS Narcis Xifra i Masmitja, Girona (Spain)
BTEC level 3 Diploma, Engineering
INS Santa Eugenia, Girona (Spain)
GCSE, General Certificate of Secondary Education
ABOUT IBRAHIMA SAHO
Experienced Multilingual Technical Support Specialist with a proven track record in dynamic environments. Skilled in technical support, networking, troubleshooting, and computer system maintenance. Proficient across multiple operating systems including Windows, Android, MacOS, iOS, and Linux. Certified in BTEC Level 3 IT and CompTIA A+. Passionate about delivering exceptional support and driving technological innovation.
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