Ibrahim Toure
Director | AI & Data Engineering Expert | Founder
- Role
- Senior Director Data Engineering at Urgently
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Ibrahim Toure
Data Engineering Director with 20+ years of experience leading teams and driving…
Experience
Senior Director Data Engineering
Mar 2021 — Present · Los Angeles, CA, US
As Senior Director of Data Engineering at Urgently, Ibrahim led the transformation of a century-old industry by establishing the company’s first data engineering team and building a scalable data platform that optimized data and business processes and enabled faster decision-making. Ibrahim spearheaded the creation of complex, accurate invoicing algorithms and customized reporting solutions, driving efficiency across the organization. He played a key role in developing strategic product roadmaps, aligning data engineering initiatives with business goals, and achieving cost reductions while enhancing operational capabilities.Key Accomplishments- Created a real-time data infrastructure that offered insights into customer conditions, improving roadside assistance efficiency- Incorporated real-time weather data to enhance situational awareness and accelerate response times- Transitioned the company from an obsolete reporting system to a modern self-service platform, saving over $125K in annual licensing fees- Led the data platform development, starting with a small-scale POC to validate business needs, then expanding to a full-scale, scalable solution while meeting deadlines and staying within budget- Collaborated with product managers and the data science team to develop data pipelines for dynamic pricing and provider ranking to speed up service assignments and reduce the cost of jobs- Developed a scalable data platform to provide real-time data to the data science team to identify high-risk jobs and notify the customer support team, reducing escalations and improving customer satisfaction- Led data initiatives to support the data science team, resulting in a 10% cost reduction and approximately $10M in savings- Built and maintained data infrastructure with continuous improvement capabilities to adapt to changes in provider behavior and enhance system performance over time.
Education
Sup Management Mali
Bachelor's degree, Computer Science
2008
University of Maryland Baltimore County
Doctor of Philosophy (PhD), Computer and Information Systems
2012 — 2016
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