Ibrahim Ogenyi
Client Service Advocate at ClearStar, Inc.
- Role
- Client Service Advocate at ClearStar, Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ibrahim Ogenyi
Results-driven professional with a proven track record of exceeding targets and building strong client relationships!
Experience
Client Service Advocate
Mar 2026 — Present · Houston, TX, US
Manage case documentation and ticketing using tools like Zendesk CRM to ensure accurate records and follow-through on inquiries.Collaborate with cross-functional teams (Technical Services, Implementation, Sales, Records & Verification) to resolve elevated issues and optimize client outcomes.Conduct client training sessions and screen-share demonstrations to improve platform adoption and reduce repeat service requests.Contribute to knowledge base updates and internal documentation to streamline future service response processes.Troubleshoot technical and data issues, communicating clear solutions to non-technical users while maintaining strong attention to detail.Serve as the first point of contact for platform users and clients, delivering front-line support via phone, email, and live chat with professionalism and empathy.
Education
University of Iowa
Bachelor of Business Administration - BBA, Entrepreneurship/Entrepreneurial Studies
Skills
- Community Outreach
- Nonprofits
- Process Improvement
- Social Networking
- Powerpoint
- Microsoft Excel
- Research
- Social Media
- Event Planning
- Teamwork
- Microsoft Word
- Strategic Planning
- Customer Service
- Higher Education
- Microsoft Office
- Communication
- Leadership
- Management
- Team Building
- Editing
- Time Management
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