Ibrahim Khan
Associate Engineer
- Role
- Associate Engineer at Deutsche Bank
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Ibrahim Khan
A detail-oriented Desktop & IPC Support Engineer with over 5+ years of experience…
Experience
Associate Engineer
Aug 2018 — Present · New York, NY, US
Provided expert-level technical support to traders and VIP users, both on-site and remotely, ensuring seamless trading operations and exceptional customer satisfaction.• Resolved complex technical issues spanning Windows OS, Office 365, Intune, Active Directory, Citrix, and market data applications, utilizing ServiceNow for efficient ticket management.• Developed PowerShell scripts to automate network connectivity reports, reducing downtime by 70% and ensuring seamless remote access for 900+ users.• Enhanced trading floor performance by monitoring system metrics, driving process improvements, and resolving technicalissues, maximizing system reliability and efficiency.• Managed IT assets on the trading floor, optimizing availability, utilization, and efficiency to support seamless trading operations.• Spearheaded technical documentation and training initiatives, resulting in a 20% decrease in user-error support tickets and optimized knowledge transfer.• Resolved issues with IPC turrets and Avaya phone systems, managed turret profile layout changes, handled private wire issues, and configured restricted hoot access.• Contributed to cost reduction initiatives, ensuring compliance with bank policies and regulatory requirements, and providinginsights to senior stakeholders.
Education
ISA Islamic School
Caribbean Secondary Examination Council, General Studies
2002 — 2014
University Of Guyana
36 credits, Computer Science
2015 — 2016
Per Scholas
Cisco Certified Entry-Level Network Technician (CCENT), Cyber Security
2016 — 2017
Skills
- Windows 10
- Cisco Security
- Shell Scripting
- Process Explorer
- Web Design
- Javascript
- Customer Support
- Wireshark
- Html Scripting
- Cisco Certified
- Customer Service
- Task Management
- Microsoft Office
- Windows 7
- Linux
- Customer Satisfaction
- Lan Switching
- Social Media Marketing
- Ps Exec
- Microsoft Excel
- Network Troubleshooting
- Unix
- Business Planning
- Cisco Ios
- Microsoft Powerpoint
- Batch Programming
- Management
- Cascading Style Sheets (Css)
- Cisco Systems Products
- Switches
- Troubleshooting
- Cisco Networking
- Social Media
- Windows
- Marketing
- Cisco Routers
- Networking
- Spring Batch
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