Ibrahim H.

Desktop Support Engineer @ComplyAdvantage

City of London, GB

1st, 2nd & 3rd line support- Resolving incidents & service requests within agreed SLA- Follow ITIL best practice and processes- Windows, Mac & Linux environment- Google Workspace environment/ Cloud based management (Current SME for Google Workspace)- Documentation of fixes- Logitech Google Meet Conference/meeting rooms (as well as installation of Google Meet kit)- Project Work- Assisting With Security Audits (SOC2, ISO 27001)- Setup of SSO on our systems (idp Google)- Extensive Google Workspace Experience - Okta Administration & Setup of applications behind SSO & SCIM- Jira Administration/kanban & project creations for teams- Mentoring Juniors- Supporting globally for infrastructure of team- Leading projects with my own initiative- Purchase of hardware for office- Looking after the Firewall for our London office- Any network issues dealt with by me- Vendor management & procurement for IT- Working closely with our vendors & regular meetings to ensure all is good- QBR with our vendors- Reporting/stats