Ibrahim Daher
Program Director Portfolio Simplification @Orange Business
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WORK HISTORY
Program Director Portfolio Simplification @Orange Business
Nice, FR
In order to focus our business into new offers and accompany the transformation, Orange Business launched a simplification program for the overall product Portfolio.In addition to my current role, I took the responsibility to program manage all the operational impacts of this strategic theme- Assess Operational impacts and opportunities related to pruned offers and proposed news solutions- Assess the financial and human impact in addition to identifying optimization related to processes and tools- Review the overall customer journey and adapt it when required- Manage the overall communication and plan the transition and the execution
EDUCATION
Télécom SudParis
Master of Science (MSc), Telecommunications Engineering
ESCP Business School
Continuous Development, Marketing
Université Paul Sabatier Toulouse III
BS Computer Sciences, Information systems, computer sciences
SKILLS
ABOUT IBRAHIM DAHER
Ibrahim Daher has a 30 years’ experience In IT & Telecommunications, primarily within Orange, holding various positions from operations to presales, engineering and marketing in France and internationally. Previously, he spent several years at consultant in IT Services, supporting customers such FDJ, the national lottery and Civil Aviation. Currently, as head of Digital Services Integration within Global Delivery and Operations, he manages the development of innovative solutions for Service Management. Responsibilities includes business and product ownership associated with customers projects delivering value added services. This encompass large programs focusing on the digitalization of the customer care relationship & service management (ITSM with ServiceNow, Monitoring, AI Ops, Ordering & Reporting).Starting his journey with Orange at the early days of IP in Paris becoming one of the first CCIE and then transitioning to Nice (his current location), he created the first IP Center of Excellence supporting worldwide customers such a P&O, British Airlines, Air France and ING Bank. He then used his talents creating 11 other centers around the globe (MEA, Americas, Asia and Europe). He managed hundreds of engineers from different nationalities and a budget of 20M$.He managed different teams from presales, engineering to solutions design authority, marketing of professional services for international market, IT services management and offer development in addition to customers digital integration.Academically he holds an BS in Computer Sciences and an MS Degree in Telecommunications with continuous development combining technical certifications (ITIL, Cisco), soft skills trainings (Transversal Management, Leadership, negotiation) and business focus (Marketing Manager ESCP 2018, Finance, strategy). He is tri-lingual (French, English and Arabic).Colleagues define Ibrahim as a “creator, connector, reliable, business oriented and an optimistic manager” with capacity to vision customer services and mobilize teams towards a common objective.
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