Ibrahim Amadou
Bachelor of Science in Information Technology from North Carolina Agricultural and Technical State University
- Role
- Desktop Support Engineer at PepsiCo
- Location
- Jamestown, NC, US
- LinkedIn followers
- 500 followers
About Ibrahim Amadou
A Desktop Support Engineer well-versed in the information technology field. I am specialized in managing and troubleshooting IT systems, ensuring end-users can work efficiently. Including diagnosing hardware and software issues, configuring and maintaining systems, managing network connectivity, and ensuring security protocols are followed. I also provide technical guidance, train users, and document solutions. Strong communication skills, technical expertise in operating systems, and familiarity with remote troubleshooting tools to ensure seamless IT operations and enhance productivity.
Experience
Desktop Support Engineer
Feb 2023 — Present · Winston-Salem, NC, US
Managed Active Directory tasks: password resets, account unlocks, group memberships• Ensured tickets are resolved within SLA; monitor backlog, reopen rates, and first-time fix rates• Served as the point of contact for complex issues and customer escalations• Assisted in user onboarding/offboarding, including device provisioning, account setup, and access rights.• Collaborated with service delivery managers, project teams, and offshore support units
Education
Guilford Technical Community College
Associate's degree
2013 — 2016
North Carolina Agricultural and Technical State University
Bachelor of Science - BS
2017 — 2019
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