Ibn Rashed

About Ibn Rashed

With over seven years of progressive leadership experience in transportation and logistics, I currently oversee daily operations within a high-volume, performance-driven environment at one of the nation’s largest supply chain organizations. I lead driver performance, operational execution, and continuous improvement initiatives that directly impact safety, service reliability, and customer retention.Throughout my career, I have focused on building disciplined, high-performing teams while driving measurable improvements across key operational metrics. I thrive in fast-paced environments where accountability, data-driven decision-making, and leadership presence are critical to success.I hold a Lean Six Sigma White Belt certification and am currently pursuing a Bachelor’s degree in Cyber/Data Security (3.91 GPA), further strengthening my analytical and systems-based approach to leadership and process optimization.

Experience

1. Operations Manager ll

   J.B. Hunt Transport Services, Inc.

   Mar 2022 — Present · Schnecksville, PA, US

   Lead and develop teams ranging from 10–40 drivers across the Northeast U.S. and Canada, ensuring consistent performance, safety, and customer satisfaction across multi-regional operations. • Maintain 100% on-time performance in alignment with customer service level agreements through proactive planning, KPI monitoring, and accountability frameworks. • Reduced preventable safety incidents to just three over a two-year period by reinforcing safety culture, coaching, and compliance oversight. • Achieved exceptional driver retention, with only two voluntary departures in two years, by fostering engagement, structured feedback, and performance transparency. • Drive continuous process improvements focused on service reliability, operational efficiency, and risk mitigation.

Education

• Southern New Hampshire University

  Psychology, Mental and Social Health Services and Allied Professions

• The University of Arizona Global Campus

  Bachelor of Science, Computer and Information Systems Security/Information Assurance

• Northampton Community College

  Criminal Justice and Corrections

  2008 — 2009

• Southern New Hampshire University

  Psychology

  2017 — 2019

Skills

• Workforce Management
• Contact Centers
• Sales
• Vendor Management
• Recruiting
• Sales Operations
• Customer Retention
• Customer Service
• Leadership
• Customer Experience
• Telecommunications
• Staffing Plans
• Quality Assurance
• Time Management
• Call Centers
• Training
• Customer Satisfaction
• Report Building
• Coaching
• Program Management
• Staffing
• Process Improvement
• Outsourcing
• Direct Sales
• Troubleshooting
• Key Performance Indicators
• Cross-Functional Team Leadership
• Performance Management
• Crm
• Employee Training
• Account Management
• Sales Hiring
• Sales Management
• Vnc Support
• Teamwork
• Focus Groups
• Team Management
• Interviews
• Project Planning
• Leadership Development