Ahsan
Application Support Engineer | Azure & Cloud Infrastructure | L2 Global Enterprise Support | Ex-Microsoft Intern
- Role
- Application Tech Support at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ahsan
I am an Application Support Engineer specializing in enterprise cloud and identity solutions, currently supporting global users across US, UK, Germany, and Italy environments.At Accenture, I provide L2 support for Azure AD, Active Directory, VDI (VMware Horizon), VPN, and endpoint environments while maintaining strong SLA adherence and high First Contact Resolution.During my internship at Microsoft, I contributed to the development of a Cloud Development Environment (CDE) for Q#(Microsoft’s quantum computing language), working with C#.NET Core, Angular, MySQL, and Azure Kubernetes Service (AKS).I also completed a Machine Learning research apprenticeship at DRDO, where I developed neural network models using datasets exceeding 2.8 million records, which were later embedded into agentic AI systems for advanced analytical experimentation.My goal is to transition into advanced cloud and support engineering roles focusing on Azure, Identity, and platform reliability.Core Expertise:• Azure Active Directory• Identity & Access Management• Incident & Problem Management• C# & .NET Core• SQL & Backend Systems• Machine Learning Foundations
Experience
Application Tech Support
Jul 2024 — Present · Gurugram, IN
Education
CHANDIGARH UNIVERSITY
Bachelor's degree, Computer Science and Engineering
Green Model Higher Secondary School
Senior Secondary, Non-Medical + Computer Science
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