Iasia McCabe
Global Head of Learning & Knowledge, Support Operations @Meta
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WORK HISTORY
Global Head of Learning & Knowledge, Support Operations @Meta
Menlo Park, CA, US
Head of Support Operations Learning & Knowledge Management — owning enterprise learning and knowledge strategy while leading an AI-enabled operational transformation across a global support ecosystem.Learning Transformation: Reduced onboarding time 47% and improved time-to-competency 25% through performance-driver design and assessment gating Cut content build cycles ~50% by embedding GenAI directly into development workflows — accelerating speed-to-delivery while maintaining quality at scaleKnowledge Management Transformation: Architected a unified knowledge operating model — standards, governance, taxonomy — improving content freshness and reducing knowledge noise ~20% Modernized the knowledge ecosystem serving users, eliminating 15% content bloat and compressing delivery timelines ~50% through reusable assets and streamlined execution
EDUCATION
Baruch College
BBA Operation Management, Business Administration, Management and Operations
ABOUT IASIA MCCABE
As the Global Head of Learning & Knowledge at Meta since February 2024, I specialize in AI-enabled transformation, knowledge management, and learning strategy to drive operational scale and workforce performance. Collaborating with cross-functional stakeholders, I lead initiatives to modernize learning ecosystems, optimize processes, and design scalable operating models that empower global support operations. With over a year of experience in this role, I have focused on embedding AI into workflows, reducing onboarding time, and improving time-to-competency through performance-driven designs. My work emphasizes creating unified knowledge management frameworks, ensuring content freshness, and streamlining operational governance. By aligning enterprise learning strategies with AI capabilities, I aim to enhance organizational intelligence and deliver impactful, scalable solutions.
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