Michael P. Iarrobino

About Michael P. Iarrobino

As a motivated professional and quick learner, I have successfully navigated and adapted to diverse industries, including Cybersecurity at ECS, Education Management at EdAssist, and Telecommunications at TNCI.Joining ECS required me to quickly learn the Cybersecurity industry to effectively manage projects and oversee strategic operational management of major accounts within the Security Operations Center (SOC). Leveraging my previous experiences, I have contributed to the growth of the SOC Project Management Office (PMO), a new business unit under ECS Federal. Recently, I have been focused on strategically building a Professional Services team within the unit, providing Engineering and Analytics support.At EdAssist, I quickly familiarized myself with the Education Management industry. As a manager, I was responsible for the overall development and advancement of Coordinators/Administrators. In my role as Internal Solutions Manager, I led projects to align internal applications with departmental needs, directly supporting our clients. I coordinated between vendors, leadership, project sponsors, and other business lines under the Bright Horizons umbrella. As a Project Manager, I successfully completed multiple projects across various business units and clients, drawing on my experience from leading the Compliance team.At TNCI, I played a key role in Client Services, leading three product teams. I was responsible for creating job aides, procedures, and training documents for a senior-level team. Excelling in my role as Subject Matter Expert, I advanced to Team Lead of Client Services, where I furthered my product knowledge and honed my leadership skills by mentoring Client Service Representatives. Transitioning to the Tier II Team as a Network Analyst, I took on new challenges, learning a role with limited prior exposure and teaching a new department about a product with different processes.Throughout my career, I have demonstrated a strong dedication to learning, growth, and delivering exceptional results. I am committed to leveraging my diverse experiences to drive excellence and foster innovation within my teams. Let\'s connect and explore how we can collaborate to achieve mutual success.

Experience

1. Program Manager, Cybersecurity & Professional Services

   ECS

   Oct 2022 — Present · Fairfax, VA, US

   Responsible for leading two major programs under the Managed Service Provider (MSP) umbrella, emphasizing customer delivery and new business development in both-Lead a team of technical Professional Services consultants, that includes engineers, security analysts, and data scientists-Strategically expand the team as needed to address client immediate and future needs while managing P&L targets.(Within my first three months headcount tripled and awarded revenue increased 26x.)-4x 2023s revenue in the first three quarters of 2024/leading the team-Cultivate client and vendor relationships, ensuring customer satisfaction and securing additional work-Identify trends within the technical cybersecurity landscape and plan team growth to strategically position the team to develop new revenue streams-Mentor the technical consultants to become more well rounded with project management capabilities for increased customer satisfaction-Optimize team capacity and workload assignments to maximize profit margins-Direct the delivery of the MSP Cyber Program, coordinating various cross-functional teams (engineering, analysis, sales, PMO) to ensure client satisfaction within the defined scope-Act as team lead for other program & project managers and customer success managers, providing guidance to drive team efficiency and customer satisfaction-Provide senior leadership with financial status updates, risk assessments, and program recommendations-Mentor Project Managers (PMs) and Customer Success Managers (CSMs) to consistently deliver exceptional service and achieve customer satisfaction within the MSP Cyber Program-Deputy PMO Director on as-needed basis

Education

• Villanova University

  Master's Certificate, Applied Program management

  2016 — 2017

• James Madison University

  BBA, Business Management

  2003 — 2007

Skills

• Customer Retention
• Customer Service
• Customer Satisfaction
• Sharepoint
• Staff Management
• Educational Research
• Building Relationships
• Procedure Development
• Hiring
• Perceptive Intellicapture
• Group Training
• Technical Communication
• Writing
• Optical Character Recognition (Ocr)
• Research
• Project Management
• Microsoft Project
• Full-Cycle Recruiting
• Procedures Manuals
• Educational Management
• Business Analysis
• Mentoring
• Numara Footprints
• Project Planning
• Business Management
• Disaster Recovery
• Procedure Creation
• Fast Learner
• Training & Development
• Technical Understanding
• Telecommunications
• Analysis
• Troubleshooting
• Nms
• Microsoft Crm
• Adtran
• Recruiting
• Jira
• Team Management
• Staff Development