Ian Young
Dedicated international affairs professional specializing in security and intelligence
- Role
- Director, Emergency Response Planning Division at Levine Security Solutions
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Ian Young
I am a seasoned professional with 9+ years of operations management and guest services experience in the hospitality sector. Recognized for demonstrating a natural aptitude for customer experience, as well as for team development and process enhancement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded revenue and performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include guest retention, business development, recruitment, strategic planning, program management, critical thinking, and decision making. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as business acumen, time management, project management, and resource management to support efficiency and maximum returns. Currently, I am the Director of Front Office with Intercontinental Cleveland. Under my leadership, I direct and oversee all club operations, bell service, and concierge service while training, guiding, and motivating an efficient team which consistently exceeds quarterly enrollment goals. I also review, evaluate, and fully resolve guest complaints which has led to a significant increase in service recovery scores and guest loyalty. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s relations support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, operations and hospitality expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
Experience
Director, Emergency Response Planning Division
Nov 2024 — Present · Cleveland, OH, US
Education
Cornell University
Hospitality Management Certificate, Hospitality Administration/Management
2018 — 2018
The Ohio State University
Bachelor's, International Studies/Security and Intelligence Studies
2004 — 2008
Cornell University
Hotel Revenue Management Certificate
2021 — 2021
University of Pittsburgh, Graduate School of Public and International Affairs
Master, Public and International Affairs; Security and Intelligence Studies
2009 — 2011
Skills
- Security
- Research
- International Relations
- Training
- Emergency Management
- National Security
- Computer Security
- Intelligence Analysis
- Program Management
- Nonprofits
- Homeland Security
- Open Source Intelligence Analysis
- Security Planning
- Leadership
- Leadership Development
- Conference Planning
- Public Speaking
- Analyst Notebook
- Palantir Software
- Intelligence
- Security Operations
- Policy Analysis
- Counterterrorism
- International Security
- Foreign Policy
- Policy
- Risk Assessment
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