Ian Thatcher
Client Account Director @Ensono
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WORK HISTORY
Client Account Director @Ensono
GB
Trusted advisor to enterprise clients, driving strategic growth, innovation, and long-term value across IT Infrastructure: Public Cloud - Private Cloud - Mainframe - AS400 - IBM Power. Commercial leadership, MEDDPICC qualified client engagement, FinTech Sector: After a key FinTech client exited their contract, the personal client relationship continued to be nurtured. Through strategic persistence and value-led conversations, the account was reclaimed and expanded resulting in a 3-year multi-service agreement including VMware licensing and DR. A clear demonstration of how relationships, built on trust, can become a foundation for greater opportunity. Retail Sector: Deep client knowledge and relationship led to a 4-year managed Mainframe services deal, covering software, hardware, and DR. When additional Private Cloud infra white space opportunity arose, proactive engagement secured a contract extension deepening account penetration and generating revenue uplift. These wins reflect a sharp commercial instinct and a deep understanding of client priorities. Retail & Manufacturing: In the retail space, co-led digital transformation workshops and a MSFT Fabric PoC that catalysed a data platform white space engagement. In manufacturing, a direct contract renewal displaced an incumbent BPO, following strategic executive engagement. The result: a significant private cloud re-platforming opportunity now in pipeline for Q4 2025. Mobilising Teams, Delivering Outcomes: By orchestrating global delivery leaders, internal and alliance resources were aligned to deliver seamless execution of a Mainframe Workshop that unlocked revenue pipeline with a major retail client. Own the Commercials: Full accountability for account health, contract negotiations, renewals, and financial performance. Develop tailored account plans that contributed to a 15% YoY revenue increase, while leading 30+ strategic business reviews per year including exec briefings.
EDUCATION
The University of Salford
Bachelor's degree
The University of Salford
Bachelor's degree, History and Politics
ABOUT IAN THATCHER
Senior Client Account Director with 25 years in IT services, delivering growth through trusted relationships, commercial focus and clear outcomes. Spent the past three years at Ensono leading strategic accounts, driving transformation and strengthening long‑term client partnerships.Now bringing that experience into my role as Channel Account Director at Celerity, working with MSPs, SIs, VARs and resellers to shape opportunities, accelerate sales and deliver secure, modern and resilient services. Known for expanding influence across complex organisations, building strong networks and aligning technology to business goals.
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