Ian Ruddock
Senior Manager - Compliance and Loss Prevention @Paddy Power
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WORK HISTORY
Senior Manager - Compliance and Loss Prevention @Paddy Power
IE
Act as the central senior point of contact for all retail compliance matters across a large and diverse retail estate.• Provide clear guidance, challenge, and oversight to operational leadership teams to ensure consistent delivery of GBGC LCCP requirements.• Support the development and maintenance of compliance policies and procedures, balancing regulatory expectations with operational practicality.• Lead the design and implementation of effective systems and controls across safer gambling, AML, and customer interaction frameworks.• Proactively identify emerging regulatory risks and drive mitigation plans to protect the business from enforcement action.
EDUCATION
Teesside University
MSc, Business Management and Marketing
Teesside University
Postgraduate Certificate in Management, Business Management and Marketing
SKILLS
ABOUT IAN RUDDOCK
I’m a commercially driven senior leader with over two decades of experience in multi‑site retail, online operations and customer‑centric transformation. My career has been defined by a relentless focus on building influential, trust‑based relationships with customers, colleagues, and stakeholders — relationships that have directly translated into increased loyalty, revenue growth, and market differentiation. I thrive on leading high‑performing teams to deliver exceptional customer experiences while keeping a sharp focus on P&L performance, operational excellence, and sustainable growth. By combining data‑driven insights with innovative thinking, I have consistently delivered strategies that improve customer engagement, protect brand reputation, and maximise EBITDA. Notable strengths include- Customer loyalty & retention growth through service model differentiation - Stakeholder engagement from executive board to frontline operations - Omnichannel innovation linking retail & digital journeys - Risk & compliance leadership ensuring operational integrity - Change management that energises teams and drives measurable results I believe commercial success is the result of putting the customer at the heart of strategy while empowering teams to deliver their best work.
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