Ian Pylvainen

Technical Support Manager @Posit PBC

Burlington, VT, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2022 — Present

Technical Support Manager @Posit PBC

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Leading an international team of seven support engineers to provide technical assistance for statistical software installed in customer Linux environments using technologies such as Docker, Kubernetes and Slurm.

EDUCATION

2001 — 2006

International Baccalaureate

High School, High School/Secondary Diplomas and Certificates

2002 — 2006

International Academy

International Baccalaureate, High School/Secondary Diplomas and Certificates

2006 — 2010

Wesleyan University

Bachelor with Honors, History

SKILLS

Adobe Creative SuiteHelp Desk SupportCustomer ServiceSoftware ImplementationGoogle AppsWindowsBashResearchInformation TechnologyMountaineeringIphoneSystem AdministrationActive DirectoryUnixComputer HardwareTroubleshootingLinuxIosLeadershipPhotoshopSoftware DocumentationProject ManagementPublic SpeakingMobile DevicesWritingOs XMac Os XWindows 7Mac OsImage ManagementEditingHigher EducationDatabasesPhoto EditingRemote DesktopTechnical SupportAudio Visual SupportHtmlMicrosoft OfficeRemote Support

ABOUT IAN PYLVAINEN

Driven technical support manager helping lead a team specializing in data science software and Linux administration. Extensive experience in small enterprises and higher education working with Linux, Windows and OS X systems. Strong customer support and team management skills.

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