Ian Poveda

WORK HISTORY

EDUCATION

SKILLS

ABOUT IAN POVEDA

I’m a GTM-focused operator who thrives in ambiguity and loves building systems from scratch.I was the 50th hire at Knowde, a VC-backed B2B SaaS company backed by Sequoia Capital, Coatue, Point72, Sound Ventures, and Refactor Capital, where I helped scale the company from ~50 to 300+ employees through Series A to Series C.During that growth, I helped transform Knowde from a chemical marketplace into an AI-powered MDM platform, designing and operationalizing onboarding programs, implementation playbooks, and training assets that cut time-to-value by 2x and materially improved customer activation.My work has consistently lived at the intersection of enablement, operations, and customer success- Built standardized onboarding and enablement materials used across CS and Sales- Translated complex product and customer data into clear narratives and decision frameworks- Partnered cross-functionally with Product, Engineering, Design, Sales, and Finance to ship scalable GTM systemsToday, as a Customer Success Manager at Smartsheet, I manage a $21M book of business across 600+ accounts while continuing to operate as a systems builder—designing prioritization frameworks, coaching internal stakeholders, and driving adoption at scale.I’m energized by roles where the playbook doesn’t exist yet, and where the goal isn’t to maintain, but to build.