Ian Harrison
Aetna, Product Owner, Digital Shared Services Platform, Governance & Operations
- Role
- Product Owner, Governance & Operations at CVS Health
- Location
- Essex County, MA, US
- LinkedIn followers
- 500 followers
About Ian Harrison
Offers a solid cross-functional foundation of domestic and international experience for overall and technical channel support, alliance, sales, and referral partnership cost and revenue streams. Specialized in developing, building, and growing product and engineering support organizations to meet business demands in a member-satisfied, lean, productive, and economical model. Key Career Accomplishments- Successfully managed and completed the AWS Advanced Tier annual audit comprised of on-shore and off-shore resources and executed a plan to accomplish Premier Tier certification for 2020 - Developed team and led the effort to accomplish the AWS Migration competency. Combination of close coordination of on/offshore effort, along with developing a close relationship with the external and AWS auditor - Moved the team from waterfall project plans developed at the beginning of the six-month HEDIS season (that were not followed) into client-specific month-long sprints to meet our client and internal demands for HDD - Generated a annual revenue stream totaling over $5M for Medicare eligibility checks at NaviNet from idea conception to development to new service go-live - Reduced Customer Service costs by 31% in my first two-year period and increased customer satisfaction scores by 15%, while transactional volume increased 130% at NaviNet
Experience
Product Owner, Governance & Operations
Jan 2022 — Present · Burlington, MA, US
Education
Fairleigh Dickinson University
Certificate, Client Server Programming
Villanova University
Biology, General
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